BALENCIAGA Senior Client Advisor (Westfield Sydney)

Sydney, Australia · Permanent · Posted 7 days ago

Job details

Contract
Location: Sydney, Australia
Workplace

Description

Summary Job Description About us Founded by Spanish-born Cristóbal Balenciaga in 1917 and established in Paris in 1937, the original House of Balenciaga defined modern couture with its many innovations to form and technique. Today it continues to uphold the vision of the House through boundary-pushing collections including women’s and men’s ready-to-wear, accessories, and objets d’art. The brand’s unprecedented interactions with the expanding digital realm, material developments, and today’s social responsibilities keep it at the forefront of modernity. In 2021, Balenciaga’s 50th Couture collection—the House’s first since its founder retired in 1968 – reintroduces a standard of cutting-edge elegance. From October 2015 to July 2025, Demna designed both men’s and women’s collections as the Artistic Director. In July 2025, Pierpaolo Piccioli was appointed Creative Director of Balenciaga. We are currently seeking a Client Ambassador (Senior Client Advisor) who will report to the Store Manager. Your opportunity You can significantly contribute to the store sales, by providing Balenciaga signature to all internal and external clients, support the management team and represent Balenciaga brand and image. How you will contribute • Act as a “host” for customer, interact and consistently strengthen and build strong customer relationships • Develop and maintain good product knowledge and provide excellent and professional customer service • Handle customer complaints and ensure issues can be resolved to the satisfaction of the customer and the company • Replenish stock and maintain high standards of merchandise and product presentation and control products from a quality point of view • Maintain store cleanness and tidiness, grooming and appearance of all areas respecting the visual merchandising Standard • Ensure all procedures and policies are understood and carry out work according to those standards Who you are • Proven experience in a similar role. With working experience in fashion luxury companies is a plus. • Product and Fashion sensitivity with good knowledge of fashion trend • Strong sense of responsibility and team spirit • Ability to work under pressure in a fast-paced environment • Good command of both spoken and written English and Chinese • Good PC skills such as MS Office and other digital tools Why work with us? This is an exciting opportunity to contribute to the Balenciaga philosophy and to become part of a team that offers possibilities to learn and grow. Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment. Diversity Commitment Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms - gender, age, nationality, culture, disability, sexual orientation… - enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for. It is part of our interview process to discuss with you how to excel in our company. Job Type Regular Start Date 2026-10-31 Schedule Full time Organization BALENCIAGA AUSTRALIA PTY LTD

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